For whole-of-organisation change management leading to measurable leadership, cultural and performance improvements, TPI offers a comprehensive consultancy service tailored to meet the specific outcomes sought by the organisation whether it is government, private or community-based.

Typically this involves:

WHAT TO CHANGE:
• thorough analysis of client needs
• cultural surveys
• 360º tools for measuring the impact of leadership styles and behaviours on culture

HOW TO CHANGE
• visioning,
• tailored senior executive and whole-of-organisation interventions, based on TPI’s world-famous curriculum Investment in Excellence (IIE)
• coaching and mentoring

EVIDENCE OF CHANGE
• re-measurement against agreed and priority targets

 

THE PACIFIC INSTITUTE CAPABILITY REPORT
The Pacific Institute (TPI) is regionally head officed in Perth, Australia from where it services its Australian, New Zealand and South East Asian business. Our Perth office also established The Pacific Institute’s UK and Western European operations and plays a significant role in our expansion into China.

The Pacific Institute has a 30-year track record in helping our clients to create 'adaptive' cultures by building greater work force capacity and by developing more inclusive leadership.

“An adaptive culture entails a risk-taking, trusting and pro-active approach to organisational as well as individual life. Members actively support one another’s efforts to identify all problems and implement workable solutions. There is a shared feeling of confidence: the members believe, without doubt, that they can manage whatever new problems and opportunities will come their way. There is widespread enthusiasm, a spirit of doing whatever it takes to achieve organisational success within the limits of their
agreed values and what is collectively agreed to be ethical behaviour. The members are receptive to change and innovation.” Professor John P Kotter and Dr Jame L Heskett Corporate Culture and Performance Free Press 1992

There is extensive research by Professor John P Kotter and others supporting the strong correlation between adaptive cultures and the prevalence within those cultures of highly effective and ethical behaviour, strong goal orientated performance and “bottom line” success.

CULTURE DRIVES PERFORMANCE
In the past decade three things have become crystal clear about culture and performance:
- Constructive cultures dramatically out perform defensive cultures
- Strategy needs the support of culture
- Leaders create culture

A study by Kotter and Heskett of 207 top firms over an 11 year period
demonstrates the effect of organisational culture on performance:

Source: Corporate Culture and Performance by Prof John P Kotter and Dr James L Heskett

What is culture?

You can’t see culture when you first come into contact with an organisation, but you can sense what it is quite quickly. It has a tremendous impact; both on those concerned and on the results they produce. It is because of its impact on individual and team performance that the best organisations have always paid attention to their culture.
When we speak of culture at The Pacific Institute, we mean the unwritten code of shared values that determine which behaviours and activities are expected and reinforced in an organisation. We now have far greater understanding of culture; its nature, its impact on performance and how to change it in a positive and sustainable way.

TPI and culture change

The Pacific Institute has been producing positive changes in the organisational cultures of our clients for over 30 years, but in the past one of our challenges has been to quantify the results of our work. That is why we adopted a range of cultural and leadership measurement tools to provide an empirical basis for our work. By selecting only the most relevant elements from these tools, we can offer our clients the most valuable information, using the most cost effective process.

A mandate for change

Leaders often know they need a positive change in their organisation, but can’t get a mandate for change as long as the issues remain undefined. The culture and leadership surveys offer a scientific method of gathering information on both the current culture and the ideal culture of an organisation. The gap between the two gives leaders an endorsement of the need for change, and highlights the areas and specific behaviours which need the most attention.

Application

When embarking on any new project, it is important to know from where you are starting. The culture and leadership tools used by TPI will not only make clear what your current culture is, but will give you a clear picture of what needs to be done to create the effective culture for your organisation, based on your input.
We are aware that creating the desired culture won’t ensure business success on its own; results of the surveys need to be integrated with clear organisational goals to generate improved bottom-line outcomes.

STRATEGY AND METHODOLOGY

The Pacific Institute strategy and methodology is evidence-based and focused on the development of an adaptive or constructive culture achieved through changing individual and organisational behaviours.

Successful cultural change is based on broad research into the determinants of transformational change failure and success.

The change methodology is an important part of our success in replicating these outcomes
across a range of business, government, education and community based organisations and
is integral in guiding the early stages of our Cultural Diagnostic process and individual product design and customisation.

FROM POTENTIAL TO PERFORMANCE: THE UNIQUE POINT OF DIFFERENCE
OFFERED BY THE PACIFIC INSTITUTE

How does it work? Investment in Excellence engages individuals professionally and personally, giving a new perspective to their jobs and their lives. It challenges them to re-shape the unproductive habits, attitudes, beliefs and expectations that adversely affect performance.
The program combines facilitated seminars with periods of self evaluation supported by engaging interactive learning materials. In the seminar element participants co-create their learning inside a structure provided by a facilitator, using their own experiences to illustrate the concepts of the program.
In organisations we build strong internal capacity in individuals and teams to use the tools to confront the key issues they face in an ongoing and measurable way.

OBSTACLES TO PERFORMANCE

Build personal and leadership aspiration levels, challenge thinking, define and align personal goals and values, provide skills that help leaders to have others embrace change and provide effective tools for meaningful and lasting behavioural change.
HABITS
ATTITUDES
BELIEFS
EXPECTATIONS
POTENTIAL
ACHIEVEMENT
REAL
PERFORMANCE
LEARNED SKILLS

FROM POTENTIAL TO PERFORMANCE

Improved organisational outcomes

Once the groundwork has been laid in the area of personal effectiveness, other areas such as leadership effectiveness, management of change, building effective cultures and innovation can be transformed as well. Organisations make quantum leaps in performance when a critical mass of empowered individuals focus on creating a dynamic culture and operating ethos.

Our education complements and completes systems focused development. Where a systems approach deals with knowledge acquisition and skill building, our approach concentrates on generating the attitudes and culture that support the success of systems focused initiatives.

What can you expect?

After participating in the program individuals have greater expectations of success, more self-belief and more self-esteem; they are more willing to challenge the status quo, and to provide inspiring and inclusive leadership.

After an implementation, our clients see:
• higher levels of motivation
• more commitment to organisational goals
• measurable improvements against targets
• increased accountability at all levels
• better team functioning
• improved problem solving and innovation

PARTNERING WITH OUR CLIENTS

Cultural change is one of those areas of your business that “can’t be done to you”. It must be
owned and driven by the client and in particular the CEO or Managing Director.

TPI’s role is to provide a successful methodology, educate, build internal capacity and provide on-going consulting to the leadership of the organisation and its change champions.

Implementations typically combine The Pacific Institute’s standard and non-standard
interventions. Non-standard interventions are always developed in conjunction with the client. By combining our knowledge and capability with that of the client in the very earliest stages of the project we are able to build solutions together.

CONTRIBUTING TO THE BODY OF KNOWLEDGE

The Pacific Institute views every client project as a potential opportunity to case study a successful outcome and to add to the body of knowledge around the relationship between
Leadership > Culture > Performance.

TPI is keen to partner with like-minded organisations and is willing to work with clients to
disseminate and share new approaches, knowledge and outcomes that will benefit public and private sector organisations and their key stakeholders.

PROJECTS UNDERTAKEN (link to results)

Over 30 years The Pacific Institute has undertaken a vast range of projects and assignments. A sample of projects where our clients perceived that developing culture, leadership, work force capacity and appropriate mind sets would be instrumental to their success include:

BUSINESS AND GOVERNMENT

Government

Assimilating Vision and Values (eg: WA – Dept of Resource Development (now DOIR), NSW Police Services, WA and QLD Office of State Revenue)

Developing more effective leadership (eg: QLD – WorkCover, QLD – Project Services)

Make ready for change (eg: WA and QLD Office of State Revenue, WA – Auditor General Dept, NSW Police Services)

Privatisation of public sector (eg: Telstra, Television Corp of Singapore) Re-motivation of Principals and Teachers (eg: Fremantle/Peel Education District)

Building self esteem in children (eg: Duncraig SHS, Rockingham SHS)

Regeneration of communities (eg: Stoke on Trent, Renison Tasmania, Govan Initiative
– Glasgow, Ayr North Social Inclusion Partnership – Scotland)

Business

Assimilating Vision and Values (eg: BankWest, AXA Singapore)

Make ready for change (eg: Coca Cola, Western Mining)

Developing more effective leadership (eg: Snowy Hydro Ltd, Westpac, St George Bank)

Motivation of management and staff (eg: AMI – NZ, Bunnings)

Implementation of business strategy (eg: Modern Terminals, Coca Cola)

Merging of organisations (eg: Countrywide and Postbank NZ)

Creating a customer focussed culture (eg: Telstra, NSW CityRail)

Implementing technological change (eg: Geographe Enterprises)

EDUCATION – FAMILY – COMMUNITY

The Pacific Institute works broadly across all sectors of the community and is able to
accommodate not only the key business drivers within organisations but also its broader
responsibilities to its staff, their families and their communities.

The same sound principles for success with leaders translate into more inclusive team based approaches by team leaders and supervisors, more motivated and accountable actions by staff, more supportive and less stressful home environments, higher esteem and confidence in children and a more focussed and independent community.

The Pacific Institute has found through working with organisations such as Bunnings throughout Australia, Renison Tin in Tasmania and Geographe Enterprises in Bunbury that change in the workplace is quicker and capable of being sustained longer when it involves a total family and community involvement.

Policing is another area where this has proven to be true and The Pacific Institute has worked with a number of Police Services and Correctional Institutions throughout the world particularly in the USA where we include 47 Police Services and 29 Correctional Institutions amongst our current and recent clients.

“The Pacific Institute not only revolutionised the officers’ professional perspective, but also their personal one. Investment In Excellence has been a major factor in stress reduction and improved familial relationships.” Metro Dade Police Force Miami (rated the #2 Police Department in America).

TEAM MEMBERS

The Pacific Institute has developed a team of professionals with extensive experience and diverse backgrounds able to deliver measurable improvements in leadership and culture in line with the clients agreed direction.

The Pacific Institute - Building Capacity and Improving Productivity